Terms of Service

Effective Date: August 4, 2026

By accessing or using Tidy NY City, creating a customer request, registering as a provider, submitting a listing, responding to a request, or making a payment, you agree to these Terms of Service.

Do not use the platform if you do not agree to these terms.

1. About Tidy NY City

Tidy NY City provides an online platform that helps customers discover and communicate with independent cleaning and property-service providers.

Providers operate independently and are responsible for their own services, pricing, scheduling, personnel, equipment, insurance, licenses, permits, taxes, contracts, safety practices, and legal compliance.

2. Eligibility

Users must be at least 18 years old and legally capable of entering into binding agreements.

A person acting for a business represents that they have authority to create an account, submit a listing, make payment, and accept these terms on behalf of that business.

3. Customer Requests

Customers may submit requests describing cleaning, maintenance, repair, property, or related service needs.

Customers agree to:

• Provide truthful and reasonably complete information
• Describe the requested work accurately
• Avoid submitting unlawful, abusive, fraudulent, or misleading requests
• Avoid submitting sensitive personal information that is unnecessary for the service
• Communicate respectfully with providers
• Use provider contact information only for legitimate service-related purposes

Submission of a request does not guarantee that a provider will respond, accept the work, offer a particular price, or be available at a requested time.

4. Provider Accounts and Listings

Providers are responsible for the accuracy and legality of all account, listing, pricing, service-area, availability, credential, image, website, review-link, and contact information they submit.

Providers agree to:

• Provide truthful and current information
• Offer only services they are qualified and legally permitted to perform
• Maintain any required licenses, permits, registrations, and insurance
• Use their own authorized business name, images, logos, and content
• Correct outdated or inaccurate information promptly
• Communicate professionally with customers
• Honor representations made in listings and responses
• Comply with all applicable laws and regulations

Tidy NY City may review, edit for formatting, approve, reject, suspend, hide, or remove listings or account access at its discretion when reasonably necessary to operate or protect the platform.

5. Provider Plans and Access

Provider access may include Bid Only access, Regular listings, Featured listings, complimentary listings, promotional access, or other plans offered by Tidy NY City.

Bid Only

Bid Only access permits an approved provider to view and respond to eligible customer requests. Bid Only providers are not included in the public provider directory unless they separately qualify for an approved public listing.

Regular and Featured Listings

Approved Regular and Featured providers may appear publicly in the provider directory. Featured status may provide enhanced placement, visibility, rotation, or presentation but does not guarantee inquiries, responses, customers, revenue, or work.

Plan features, prices, promotional terms, duration, and renewal terms are displayed during registration or payment and may change for future purchases.

6. Listing Review and Approval

Payment does not guarantee approval or publication.

Listings and provider access may remain pending while Tidy NY City reviews submitted information and verifies payment.

Tidy NY City may request clarification, corrections, documents, or additional information before approval.

Approval may be denied or revoked when information is incomplete, misleading, unlawful, unsafe, inconsistent with platform standards, or otherwise unsuitable for publication or participation.

7. Provider Responses

Approved providers may submit responses to customer requests for which they are eligible.

A provider response may include a message, estimated price, service description, availability, or other relevant information.

Providers are responsible for the accuracy of their responses. A response is not a contract with Tidy NY City.

Customers are responsible for discussing and confirming the final scope, price, schedule, payment terms, materials, warranties, cancellation terms, and other service details directly with the provider.

8. Selection of a Provider

Customers are solely responsible for evaluating and selecting providers.

Tidy NY City does not guarantee or independently certify a provider’s identity, background, experience, licensing, insurance, availability, workmanship, safety, pricing, reputation, financial condition, or legal compliance unless expressly stated in writing.

Customers should independently consider:

• Requesting references
• Reviewing third-party ratings and reviews
• Confirming licenses and insurance where relevant
• Requesting written estimates
• Confirming the scope of work
• Understanding payment and cancellation terms
• Using appropriate personal and property safety precautions

9. Agreements Between Customers and Providers

Any service agreement is directly between the customer and the provider.

Tidy NY City is not a party to that agreement and is not responsible for:

• Whether either party completes the agreement
• Service quality or workmanship
• Property damage
• Personal injury
• Payment disputes
• Scheduling disputes
• Cancellation disputes
• Warranties or guarantees
• Employee or subcontractor conduct
• Licensing, insurance, tax, or regulatory compliance

10. Payments to Tidy NY City

Payments to Tidy NY City may be processed through Stripe, Zelle, or another method made available by the platform.

Payments to Tidy NY City are for platform access, listing review, listing publication, promotional placement, or related platform features. They are not payments for cleaning or property services performed by providers.

Users are responsible for submitting accurate payment information and completing payment through an authorized account or payment method.

Payment status may remain pending until funds are received and verified.

11. Payments Between Customers and Providers

Unless expressly stated otherwise, Tidy NY City does not collect, hold, distribute, guarantee, or control payments between customers and providers.

Customers and providers are responsible for agreeing upon and safely completing their own payment arrangements.

Users should use caution before paying deposits, transferring funds, purchasing materials, or sharing financial information.

12. Refunds and Cancellations

Payments made to Tidy NY City are governed by the Refund and Cancellation Policy.

Service cancellations and refunds between customers and providers are governed by the agreement between those parties. Tidy NY City is not responsible for resolving or paying those amounts.

13. Communications and Notifications

Users may receive transactional or service-related communications, including registration confirmations, customer-request notices, provider-response notices, payment messages, approval decisions, account-recovery messages, status updates, and administrative communications.

Some messages may depend on selected notification preferences. Important payment, security, account, administrative, or legal messages may be sent when reasonably necessary.

Users are responsible for maintaining a current email address and checking spam, junk, and filtered-message folders.

14. Acceptable Use

Users may not:

• Use the platform for unlawful, fraudulent, deceptive, abusive, or harmful activity
• Submit false reviews, credentials, identities, businesses, requests, or payment claims
• Impersonate another person or business
• Harass, threaten, discriminate against, or exploit another user
• Post illegal, obscene, defamatory, hateful, or infringing material
• Upload malware or harmful code
• Attempt unauthorized access to accounts, servers, databases, or administrative areas
• Scrape, harvest, copy, or systematically extract platform information without permission
• Interfere with platform operation or security
• Use customer or provider information for spam or unrelated solicitation
• Circumvent payment, approval, access, suspension, or visibility controls

15. Images, Logos, and Submitted Content

Users retain ownership of content they lawfully submit.

By submitting content, the user grants Tidy NY City a nonexclusive, worldwide, royalty-free license to host, store, reproduce, resize, format, display, and use that content as reasonably necessary to operate, promote, secure, and improve the platform.

Users represent that they own or have permission to use all submitted content and that its use does not violate another person’s rights.

16. Third-Party Reviews and Links

Provider listings may include approved links to third-party websites, review platforms, social-media pages, or other external resources.

Tidy NY City does not control third-party websites and does not guarantee the accuracy, authenticity, availability, security, or fairness of third-party content or reviews.

17. Intellectual Property

The Tidy NY City name, branding, design, software, databases, graphics, page layouts, and original platform content are protected by applicable intellectual-property laws.

Users may not copy, reproduce, republish, sell, modify, distribute, reverse engineer, or create derivative works from protected platform materials except as allowed by law or with written permission.

18. Suspension and Termination

Tidy NY City may restrict, suspend, deny, or terminate access when reasonably necessary because of:

• Violation of these terms or another platform policy
• Suspected fraud, abuse, or unlawful activity
• Payment failure, reversal, refund, or chargeback
• False or misleading information
• Safety or security concerns
• Repeated complaints
• Failure to maintain required credentials
• Threats to users, the platform, or third parties

Public visibility, bidding access, payment verification, and listing status are separate controls. A change to one status may not automatically change another unless expressly stated.

19. Reporting a Listing or User

Suspected false information, unlawful conduct, unsafe activity, intellectual-property violations, or other concerns may be reported through the Report a Listing page.

Submission of a report does not guarantee removal, suspension, investigation, reimbursement, or a particular outcome.

20. Platform Availability

Tidy NY City may update, interrupt, restrict, change, or discontinue any feature, plan, listing type, page, or service.

We do not guarantee uninterrupted access, error-free operation, successful email delivery, data preservation, compatibility with every device, or availability of every feature at all times.

21. No Guarantee of Results

Tidy NY City does not guarantee that:

• A customer will receive provider responses
• A provider will receive inquiries or work
• A listing will generate revenue
• A customer or provider will complete a transaction
• A quoted price will remain available
• A provider will meet expectations
• A dispute will be resolved

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website and platform are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.

Tidy NY City disclaims warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, and suitability.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to every user.

23. Limitation of Liability

To the fullest extent permitted by law, Tidy NY City and its owners, officers, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the platform or dealings between users.

This includes losses involving revenue, profits, opportunities, data, property, reputation, personal injury, service performance, payment disputes, or business interruption.

Nothing in these terms excludes liability that cannot legally be excluded.

24. Indemnification

To the extent permitted by law, users agree to defend, indemnify, and hold harmless Tidy NY City and its owners, officers, employees, contractors, agents, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• The user’s conduct
• The user’s services or failure to provide services
• The user’s submitted content
• The user’s violation of these terms
• The user’s violation of law
• The user’s infringement of another person’s rights

25. Privacy

Use of personal information is described in the Privacy Policy.

26. Changes to These Terms

Tidy NY City may revise these terms when services, pricing, technology, policies, or legal requirements change.

Updated terms will be posted on this page with a revised effective date. Continued use after an update constitutes acceptance of the revised terms.

27. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

28. No Waiver

Failure to enforce a provision of these terms does not waive the right to enforce it later.

29. Entire Agreement

These Terms of Service, together with the Privacy Policy, Listing Standards, Refund and Cancellation Policy, Cookie Policy, and other posted platform policies, form the agreement governing use of Tidy NY City.

30. Related Policies

• Privacy Policy
• Cookie Policy
• Listing Standards
• Refund and Cancellation Policy
• Accessibility