Refund and Cancellation Policy
Effective Date: August 4, 2026
1. Payments Covered by This Policy
This policy may apply to payments for:
- Bid Only provider access
- Regular provider listings
- Featured provider listings
- Promotional listing offers
- Listing upgrades
- Renewals
- Other paid platform features offered by Tidy NY City
Payments made directly to an independent provider are not covered by this policy.
2. Listing Review Fees
Payments may include the cost of reviewing, processing, verifying, and administering a provider application or listing.
Payment does not guarantee listing approval, public visibility, bidding access, customer inquiries, work, revenue, or placement.
Tidy NY City may reject, delay, suspend, or remove a listing that does not comply with the Terms of Service, Listing Standards, payment requirements, safety standards, or applicable law.
3. Refund Eligibility
Refund requests will be reviewed individually.
A refund may be considered when:
- A duplicate payment was processed
- An incorrect amount was charged due to a Tidy NY City error
- A technical failure prevented delivery of the purchased platform access
- A payment was processed after a documented cancellation caused by a Tidy NY City administrative error
- Tidy NY City determines that a refund is appropriate under the circumstances
4. Nonrefundable Situations
Refunds are generally not available when:
- A provider changes their mind after purchasing access or submitting a listing
- A provider decides not to use the platform
- A provider receives no customer inquiries, responses, work, or revenue
- A provider fails to complete registration or supply requested information
- A listing is rejected, suspended, hidden, or removed for violating platform rules
- A provider supplied inaccurate, incomplete, misleading, expired, or unlawful information
- A provider no longer serves the area
- A provider’s license, insurance, certification, availability, or business status changes
- A provider fails to maintain access credentials or contact information
- A promotional period, discount, or special offer has ended
- A provider is dissatisfied with placement, visibility, ranking, or customer response volume
5. Promotional Pricing
Promotional prices, discounts, complimentary listings, and limited-time offers may include special terms.
A later price reduction does not automatically create a right to a partial refund or credit for an earlier purchase.
A provider who purchases during a promotion receives the price and terms displayed at the time of purchase.
6. Renewals
Renewal terms, duration, and pricing will be shown when renewal is offered.
Providers are responsible for reviewing renewal information before submitting payment.
Unless expressly stated otherwise, listing access does not continue indefinitely after the paid term ends.
Expired listings or bidding access may be suspended, hidden, or removed until renewal is completed and approved.
7. Cancellation of Provider Access
A provider may request that a public listing be hidden or an account be closed.
Cancellation or removal of a listing does not automatically create a right to a refund for unused time.
Certain records may be retained for payment verification, accounting, fraud prevention, security, audit, dispute resolution, or legal compliance.
8. Stripe Payments
Payments made through Stripe are processed using Stripe’s payment services.
Approved refunds to a Stripe payment method may take additional time to appear, depending on Stripe, the card network, and the customer’s financial institution.
Tidy NY City does not control bank or card-network processing times.
9. Zelle Payments
Zelle payments are sent directly through participating financial institutions.
A Zelle payment may remain pending until Tidy NY City verifies that the correct amount was received and matched to the correct provider application or account.
Approved Zelle refunds may require the payer to provide accurate receiving information.
Tidy NY City is not responsible for delays, errors, rejected transfers, or account restrictions caused by a bank, credit union, or Zelle participant.
10. Chargebacks and Payment Disputes
Users should contact Tidy NY City before initiating a chargeback or payment dispute so the issue can be reviewed.
A chargeback, payment reversal, failed payment, or disputed transaction may result in:
- Suspension of public listing visibility
- Suspension of bidding access
- Removal of promotional placement
- Restriction of account access
- Reversal of payment verification
- Retention of related audit and transaction records
Listing visibility, bidding access, payment verification, and account status are separate controls. A payment reversal may not automatically change every status, but Tidy NY City may review and adjust them as appropriate.
11. Customer and Provider Service Cancellations
Service agreements are made directly between customers and independent providers.
Customers and providers are responsible for agreeing upon:
- Deposits
- Payment schedules
- Cancellation deadlines
- Refund terms
- Rescheduling
- Materials
- Minimum charges
- No-show fees
- Work guarantees
Tidy NY City does not collect, hold, distribute, guarantee, or resolve payments between customers and providers unless expressly stated otherwise.
12. How to Request a Refund
A refund request should be submitted through the Contact page.
Please include:
- Provider or business name
- Email address used for the application or account
- Payment date
- Payment amount
- Payment method
- Transaction or confirmation information, if available
- Reason for the request
Do not submit complete payment-card numbers, card security codes, passwords, request PINs, or banking credentials.
13. Review of Refund Requests
Tidy NY City may review payment records, listing status, communications, application information, technical logs, account activity, and policy compliance before making a decision.
Additional information may be requested when necessary to verify the transaction or resolve the issue.
Submission of a refund request does not guarantee approval.
14. Refund Method
Approved refunds will generally be returned through the original payment method when reasonably possible.
When the original method cannot be used, Tidy NY City may request another reasonable payment destination or method.
15. Processing Time
Refund requests will be reviewed within a reasonable period.
Additional processing time may be required after approval because of Stripe, Zelle, banks, credit unions, card networks, weekends, holidays, or verification requirements.
16. Abuse of the Refund Process
Tidy NY City may deny requests involving suspected fraud, false claims, repeated abusive disputes, unauthorized payment methods, policy circumvention, or misleading information.
Suspected fraud or unlawful activity may be reported to payment processors, financial institutions, or appropriate authorities.
17. Changes to This Policy
Tidy NY City may revise this Refund and Cancellation Policy as pricing, payment methods, platform features, promotions, or legal requirements change.
The updated policy will be posted on this page with a revised effective date.
18. Related Policies
19. Contact Tidy NY City
Questions or refund requests may be submitted through our Contact page.