Report a Listing

Effective Date: August 4, 2026

Use this page to report a provider listing, account, response, link, image, credential claim, or other content that may be false, misleading, unlawful, unsafe, or inconsistent with Tidy NY City policies.

1. What You May Report

You may report concerns involving:

False or misleading business information
Impersonation of another person or business
Expired, suspended, or false license or insurance claims
Fraudulent pricing, discounts, or service claims
Unlawful or unsafe services
Threats, harassment, discrimination, or abusive conduct
Stolen, unauthorized, or misleading images
Copyright, trademark, privacy, or other rights violations
Fake or unrelated third-party review links
Malware, phishing, suspicious links, or deceptive websites
Misuse of customer information
Spam or unrelated solicitation
Duplicate listings used to manipulate visibility
Any other violation of the Terms of Service or Listing Standards

2. Information to Include

Please provide as much of the following information as reasonably available:

Provider or business name
Link to the listing or page
Description of the concern
Dates or approximate dates
Relevant screenshots or documents
Names of the services or claims involved
Any communication received from the provider
Your contact information, if you want a response

Do not submit passwords, payment-card numbers, card security codes, banking credentials, customer request PINs, Social Security numbers, or other unnecessary sensitive information.

3. Supporting Evidence

Helpful evidence may include screenshots, public records, license-verification results, copies of communications, invoices, photographs, or links to relevant information.

Submitting evidence does not guarantee a particular decision, but clear and specific information may help Tidy NY City review the concern.

4. Confidentiality

Tidy NY City will make reasonable efforts to limit unnecessary disclosure of the reporter’s information.

Information may still be disclosed when reasonably necessary to investigate the report, respond to the affected provider, comply with law, protect users, or address a legal claim.

5. Review Process

Tidy NY City may review the listing, account information, payment status, communications, audit records, links, images, credentials, and other relevant information.

Tidy NY City may contact the reporter, provider, customer, payment processor, website host, licensing authority, or another relevant party when reasonably necessary.

6. Possible Outcomes

Depending on the facts, Tidy NY City may:

Take no action
Request clarification or correction
Remove or edit a link, image, keyword, service, or claim
Hide a public listing
Suspend bidding access
Restrict or terminate an account
Preserve records for fraud, security, payment, or legal purposes
Refer suspected unlawful conduct to a payment processor, financial institution, licensing authority, or law-enforcement agency

Listing visibility, bidding access, payment verification, and account status are separate controls. Action affecting one status may not automatically affect every other status.

7. No Guaranteed Outcome

Submission of a report does not guarantee removal, suspension, refund, reimbursement, investigation, disclosure of findings, or a particular result.

Tidy NY City may be unable to disclose details about an investigation or another user’s account.

8. False or Abusive Reports

Reports must be submitted in good faith.

Knowingly false, retaliatory, harassing, fraudulent, or abusive reports may be disregarded and may result in restrictions on platform access.

9. Emergencies and Immediate Danger

Tidy NY City is not an emergency-response service.

For immediate danger, suspected criminal activity, threats of violence, fire, medical emergencies, or urgent safety concerns, contact the appropriate emergency service or law-enforcement agency.

10. Service and Payment Disputes

Tidy NY City is not a party to agreements between customers and independent providers.

Reports may help us review platform participation, but Tidy NY City does not guarantee that it can resolve workmanship, deposit, refund, scheduling, property-damage, or payment disputes between users.

11. Intellectual-Property Reports

A report concerning copyright, trademark, image ownership, or another intellectual-property right should identify:

The protected material
The allegedly infringing listing or content
The reporter’s relationship to the rights holder
A description of the requested action
Supporting documentation or links

12. Privacy Reports

A report involving private information should identify the listing or content and explain why the information should not be displayed.

Do not reproduce sensitive information unnecessarily within the report.

13. Submit Your Report

Submit the report through the Contact page.

In the subject or first line, write: Report a Listing

Include the provider or business name and the URL of the listing whenever possible.

14. Related Policies

15. Contact Tidy NY City

Submit listing concerns through our Contact page.