Privacy Policy

Effective Date: August 4, 2026

This Privacy Policy explains how Tidy NY City collects, uses, stores, and shares information when customers, service providers, and visitors use our website and service platform.

1. About Tidy NY City

Tidy NY City operates an online platform that helps customers locate and communicate with independent cleaning and property-service providers.

Tidy NY City is not the employer, agent, partner, or representative of the independent providers listed on or responding through the platform.

2. Information We Collect

Information Provided by Customers

Customers may provide information such as:

Name
Email address
Telephone number
ZIP code, neighborhood, or service location
Requested service category
Description of the requested work
Preferred service date or availability
Photos or other information submitted with a service request
Messages exchanged with providers
Notification preferences

Information Provided by Service Providers

Providers may provide information such as:

Name and business name
Email address and telephone number
Business address or service area
Website and social-media links
Business description
Services offered
Pricing information
Availability
Licensing, insurance, certification, or credential information
Profile photographs, business logos, and service images
Third-party review links
Payment status and plan information
Responses submitted to customer service requests

Automatically Collected Information

When someone visits or uses the website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Pages visited
Date and time of access
Referral source
Login, session, and security information
Cookie and similar technology information

3. How We Use Information

We may use collected information to:

Create and maintain customer requests and provider accounts
Display approved provider listings
Match customer requests with potentially relevant providers
Allow providers to respond to customer requests
Allow customers and providers to communicate
Send confirmations, status updates, recovery messages, and service notifications
Process and verify listing or access payments
Review, approve, reject, suspend, or remove listings and accounts
Detect fraud, misuse, unauthorized access, or violations of our policies
Respond to support, privacy, safety, and legal requests
Improve the website, platform, services, and user experience
Maintain business, accounting, audit, and transaction records
Comply with legal and regulatory obligations

4. Customer and Provider Communications

The platform may send transactional or service-related communications, including request confirmations, provider-response notices, account-recovery messages, payment confirmations, approval notices, and status updates.

Some notification options may depend on the preferences selected by the user. Important account, payment, security, administrative, or legal messages may still be sent when reasonably necessary.

5. Information Shared Between Customers and Providers

Information submitted with a customer request may be made available to approved providers that are eligible to view or respond to that request.

Provider profile information, business information, service details, pricing, messages, and responses may be displayed to customers.

Contact information may be shared when permitted by the platform workflow, when selected by the customer, or when otherwise necessary to facilitate communication regarding a service request.

Users should not submit sensitive personal information that is unnecessary for obtaining or providing a service.

6. Public Provider Listings

Approved provider listings may be publicly visible and may include the provider’s business name, business description, service area, services, website, telephone number, images, review links, pricing information, availability, and other listing information selected or approved for publication.

Bid Only providers are not publicly listed unless they separately qualify for and receive approval for a public listing.

7. Payments

Tidy NY City may accept payments through third-party payment services such as Stripe or through payment methods such as Zelle.

Payment-card information entered through Stripe is processed by Stripe under Stripe’s own terms and privacy practices. Tidy NY City does not intentionally store complete payment-card numbers or card security codes on its own servers.

We may retain transaction identifiers, payment method, payment status, amount, date, plan, verification information, refund information, and related accounting records.

Zelle transactions occur through the sender’s and recipient’s financial institutions. Users should review the privacy and security practices of their financial institution before submitting payment.

8. Service Providers and Third Parties

We may share information with service providers that perform functions on our behalf, including:

Website hosting
Email delivery
Payment processing
Security and fraud prevention
Website analytics
Technical support
Data storage and backup

These providers may access information only as reasonably necessary to perform their services or comply with applicable law.

9. Legal, Safety, and Business Disclosures

We may disclose information when reasonably necessary to:

Comply with a law, regulation, subpoena, court order, or lawful government request
Protect the rights, property, security, or safety of Tidy NY City, its users, or others
Investigate suspected fraud, abuse, misconduct, or policy violations
Enforce our Terms of Service or other policies
Respond to an emergency involving possible harm
Complete a merger, sale, transfer, restructuring, or other business transaction

10. Cookies and Similar Technologies

Tidy NY City may use cookies, local storage, session identifiers, and similar technologies to:

Keep users signed in
Remember user selections
Support website and platform functionality
Protect accounts and prevent misuse
Understand website usage and performance

Additional information is available in our Cookie Policy.

11. Data Retention

We retain information for as long as reasonably necessary to provide the platform, maintain records, complete transactions, resolve disputes, enforce agreements, prevent fraud, support account recovery, and comply with legal obligations.

Retention periods may vary depending on the type of record, the status of the account or request, legal requirements, and operational needs.

Certain records may remain in backups, audit logs, payment records, fraud-prevention records, or legally required archives after information is removed from active display.

12. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, misuse, alteration, loss, or disclosure.

No website, database, transmission method, or storage system can be guaranteed to be completely secure. Users are responsible for protecting their passwords, request PINs, devices, and account-access information.

13. User Choices and Requests

Depending on the nature of the account and information, users may request that we:

Correct inaccurate account or listing information
Update contact or notification preferences
Remove or deactivate a public listing
Close an account
Review a privacy concern

Some information may not be deleted when it must be retained for legal, payment, fraud-prevention, security, dispute-resolution, or legitimate business purposes.

14. Third-Party Websites

Provider listings and other pages may contain links to third-party websites, social-media pages, review platforms, payment services, or other outside resources.

Tidy NY City does not control and is not responsible for the privacy, security, content, availability, or practices of third-party websites.

15. Children’s Privacy

Tidy NY City is intended for adults seeking or providing cleaning and property services. The platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

A parent or legal guardian who believes that a child has submitted personal information may contact us to request review and removal.

16. Changes to This Privacy Policy

We may revise this Privacy Policy when our services, technology, legal obligations, or business practices change.

The updated policy will be posted on this page with a revised effective date. Continued use of the website or platform after an update means the user acknowledges the revised policy.

17. Related Policies

18. Contact Tidy NY City

Questions, correction requests, account requests, or privacy concerns may be submitted through our Contact page.