Accessibility

Effective Date: August 4, 2026

1. Our Commitment

We aim to provide a website and platform that are clear, understandable, navigable, and functional across commonly used devices, browsers, screen sizes, and assistive technologies.

Accessibility is an ongoing effort. We may continue to improve page structure, text readability, navigation, labels, forms, contrast, keyboard access, mobile presentation, and compatibility with assistive technologies.

2. Accessibility Features

Tidy NY City may support accessibility through features such as:

• Clear page headings and section organization
• Plain-language labels and instructions
• Readable font sizes and spacing
• Responsive layouts for desktop, tablet, and mobile devices
• Keyboard-accessible navigation where supported
• Text alternatives for meaningful images where practical
• Color contrast intended to support readability
• Form labels, status messages, and error explanations
• Links that describe their purpose
• Reduced reliance on color alone to communicate meaning

3. Embedded Application

The Tidy NY City service platform is embedded within the public website. The embedded application includes customer requests, provider registration, provider accounts, administrative tools, payment workflows, and related functions.

Because the application contains interactive forms, dashboards, status messages, tables, buttons, and account controls, some areas may present accessibility challenges depending on the user’s device, browser, settings, or assistive technology.

We welcome reports about specific barriers so they can be reviewed and addressed where reasonably possible.

4. Third-Party Services

Tidy NY City may link to or use third-party services, including:

• Stripe
• Zelle
• Provider websites
• Review platforms
• Social-media services
• Email services
• Hosting and security services

Tidy NY City does not control the accessibility of third-party websites, software, payment platforms, or services.

5. Browser and Device Settings

Users may be able to improve readability or navigation by using browser or device settings such as:

• Browser zoom
• Text-size adjustments
• High-contrast settings
• Screen readers
• Voice navigation
• Keyboard navigation
• Operating-system accessibility settings

Available options vary by device, browser, and operating system.

6. Alternative Assistance

A person who is unable to access information, submit a request, manage a provider listing, or complete another platform task because of an accessibility barrier may contact Tidy NY City for reasonable assistance.

Assistance may depend on the nature of the request, the information required, platform security, identity verification, and available resources.

7. Reporting an Accessibility Problem

When reporting an accessibility issue, please include:

• The page or feature involved
• A description of the problem
• The device and browser being used
• The assistive technology being used, if applicable
• The action you were trying to complete
• Your preferred method of contact

Please do not include passwords, payment-card information, request PINs, or other sensitive credentials.

8. Ongoing Review

We may review and update the website and platform as features, technology, user needs, and accessibility practices evolve.

Not every accessibility issue can be prevented or corrected immediately, but reported barriers will be considered in good faith and addressed where reasonably possible.

9. Changes to This Accessibility Statement

Tidy NY City may revise this Accessibility statement as the website, platform, technology, or accessibility practices change.

The updated version will be posted on this page with a revised effective date.

10. Related Policies

• Privacy Policy
• Terms of Service
• Cookie Policy
• Contact