Contact Tidy NY City

Use the information below to contact Tidy NY City regarding provider listings, customer requests, payments, account access, technical problems, accessibility, privacy, or other platform concerns.

Provider Listing and Account Support

Contact us for help with:

• Provider registration
• Listing approval or status
• Bid Only access
• Regular or Featured listings
• Provider account access
• Listing corrections
• Website or review links
• Images, services, pricing, or service areas
• Payment verification

Customer Request Support

Contact us for help with:

• Customer Request ID or PIN recovery
• Accessing an existing request
• Provider responses
• Closing or reopening a request
• Technical problems with the request system

Payment Questions

For Stripe or Zelle payment questions, include:

• Provider or business name
• Email address used during registration
• Payment amount
• Payment date
• Payment method
• Transaction or confirmation information, when available

Report a Listing

To report false, misleading, unsafe, unlawful, or unauthorized listing content, use the Report a Listing page.

Privacy and Accessibility

Privacy questions, correction requests, account requests, or accessibility concerns may also be submitted through the contact email below.

For accessibility issues, include the page involved, the problem encountered, the device and browser being used, and the action you were trying to complete.

Response Times

Tidy NY City will review messages within a reasonable period. Response times may vary depending on the subject, verification requirements, weekends, holidays, and message volume.

Submission of a message does not guarantee approval, refund, listing removal, account restoration, or a particular outcome.

Emergency Matters

For immediate danger, threats, suspected criminal activity, fire, medical emergencies, or urgent safety concerns, contact the appropriate emergency service or law-enforcement agency.